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Delivery and Return

The customer receives the requested goods at the specified delivery address, or from the nearest office of the courier company. At the time of delivery, the customer receives the goods with a guarantee card (if the goods purchased have a guarantee). The delivery time for the ordered goods/services is 10 working days from the date of payment, in case the product/service is available. If the desired product is not available and/or has other express delivery terms, the consumer will be notified when the order is received, for the term of the possible delivery.

Delivery price information has been published on www.littlegiantladder.bg.

ORDER CANCELLATION

The customer has the right to withdraw from the contract and return the goods within thirty working days from the moment of receiving them. This date is mentioned in the documentation of the courier company with which the “Distributor of Little Giant” LTD works. The customer is obliged to pay the delivery of the goods back to the address specified by the “Distributor of Little Giant” LTD. The goods must be in a good commercial appearance. There should not be visible scratches or deformations on the surfaces of the goods. The packaging, the documentation and everything accompanying the product also should be returned. According to the LPC Article 55 (6) the “Distributor of Little Giant” LTD is obliged to restore the customer the full purchase value of the goods, not later than 30 days from the date on which the customer exercised his right to withdraw from the contract.

COMPLAINTS

Claims regarding goods purchased by “Distributor of Little Giant” LTD shall be accepted if they are made on time, within fourteen working days from purchase. The company takes responsibility to enter them in the relevant register following Article 127 (2) of the LPP. Only claims on goods that are in good commercial appearance are accepted: no missing packaging or documentation, no visible scratches on the surfaces of the products, no missing components of the goods.

SAFETY INSTRUCTIONS

Before using any item, the user is obliged to read the specific conditions for the safe operation with the product which is attached to the product. In case of their non-compliance, “Distributor of Little Giant” LTD takes no responsibility for damages and breach of warranty due to improper use of a product purchased from the online store.

WARRANTY

The warranty is valid subject to the conditions of the product use concerned and does not cover problems caused intentionally and/or by the fault of the customer.

The warranty of the goods and services offered by the e-shop of “Distributor of Little Giant” LTD is under the warranty period provided by the manufacturer.

DISPUTE RESOLUTION

In the event of a dispute, the client/user may refer the dispute for consideration directly to the seller by telephone, e-mail, feedback form and correspondence address specified in these Terms and Conditions. In case that the parties do not reach an agreement and the dispute is not resolved in this way, the dispute may be referred to the competent alternative dispute resolution institution (ADR) for settlement, in which case the merchant shall provide to the customer information in paper or other durable formats, the website address of the relevant ADR entities, indicating whether to use them.

According to paragraph 181n, subparagraph 1 and 2 of the PCA and approved by the Minister of Economy, list of the institutions for alternative settlement of consumer disputes, the institution for alternative settlement of the dispute, in whose scope the current e-commerce shop falls and to which the merchant is committed participating in General Conciliation Commission is the Consumer Protection Commission Burgas city, Burgas area.

For online dispute resolution, You can use the EU’s online dispute resolution platform (ODR platform), which offers consumers and traders within the EU the opportunity to reach an out-of-court settlement of disputes arising from online purchases. This platform is an easy and interactive website that is free and accessible in all official EU languages. Using the ODR platform, the consumer and the trader can find the appropriate dispute resolution institution to refer the dispute to and resolve their complaint. The ODR platform is available here: http://ec.europa.eu/odr.

The General Terms and Conditions may be changed unilaterally by “Distributor of Little Giant” LTD, which, after making the changes, is obliged to notify the User by posting a notice on the website prominently. Changes in the General Terms and Conditions do not affect the relations between the User and the “Distributor of Little Giant” LTD, which have been valid before the request of purchase.

For unsettled disputes, the current low legislation of the Republic of Bulgaria will be applied.

You can find more information about Company policies at Terms and Conditions page.

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