Terms and Conditions
Terms and Conditions for using www.littlegiantladder.eu
1. The current document presents our terms and conditions for using the www.littlegiantladder.eu website, they arrange usage of the website and include creating a contract for purchase between You and the Company operating with this website.
2. SELLER INFORMATION:
“Distributor of Little Giant” LTD is a company, registered by regulations of Bulgarian Republic, it is located at the address: str. “Stara Planina”, bl. 12, vh.1, et.5 ap.12, Burgas 8000, Bulgaria. Its VAT number is BG 205396235. Contact information: tel. +359889577775, email firstname.lastname@example.org
3. GENERAL TERMS AND CONDITIONS OF www.littlegiantladder.eu WEBSITE.
Your access to and use of the Service of “Distributor of Little Giant” LTD is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Services of www.littlegiantladder.eu.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
By using this website you agree to follow the current Terms and Conditions and also all other law regulations of the Republic of Bulgaria, European Union and the International Law, even if they are not mentioned in the current text.
The Company “Distributor of Little Giant” LTD gives you the ability to read all the Terms and Conditions but we don’t take responsibility if you do not do this. The Company “Distributor of Little Giant” LTD may revoke or modify any of the foregoing rights at any time, all changes will be published at www.littlegiantladder.eu.
Note that the website, its content, and any materials published on www.littlegiantladder.eu may be a subject of intellectual property rights. They are protected by Copyright, Related Right Acts, the EU Regulations, the laws of the Republic of Bulgaria, the European Union, and other international normative acts.
The online shop contains materials, names, or trademarks that may be a property of other companies, organizations, and associations and they are also protected by copyright and trademark laws.
The contents of the website www.littlegiantladder.eu may not be used, copied and distributed without the explicit written consent of “Distributor of Little Giant” LTD.
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited unless authorized by “Distributor of Little Giant” LTD.
Your access to www.littlegiantladder.eu and its content does not gives you license or any other right to use the intellectual property, trademarks or logos in www.littlegiantladder.eu without the prior written consent of the Company or third parties that may own the material or the intellectual property displayed on the Website.
4. DATA CONFIDENTIALITY
“Distributor of Little Giant” LTD guarantees complete confidentiality of personal data of its customers, declaring that it will not be used for purposes other than their initial purposes, which are as follows:
-contacting the customer when specifying the details of the order and/or ways of its delivery and payment;
– filling in the data provided by the user when issuing a customer information form about the order;
– filling in the data provided by the user in an invoice and/or proforma invoice;
– filling in the data provided by the user in the warranty card accompanying the purchased product (if the product is under warranty)
GDPR is a new regulation that came into force on 25.05.2018. It allows citizens of the European Union (EU) to better control their personal information. It also modernizes and unifies rules that allow businesses to reduce bureaucracy and benefit from increasing consumer’s trust.
We, “Distributor of Little Giant” LTD the owners of this online shop, took all necessary precautions according to Regulation (EU) 2016/679 – protection of individuals concerning the processing of personal data and on the free movement of such data. All users of our online shop can easily and fast manage the personal information and data kept on our server by placing an order. You may request a statement on what data is stored with us about you and/or your account at any time.
We use the collected data to process your orders and send them, ensuring that your data will not be used by third parties without your consent. If you do not wish your information to be stored with us after receiving your order, you may write us a request to our e-mail to delete Your information. If you are experiencing difficulties and You are unable to cope on Your own, please contact us to assist You.
THE DISTRIBUTOR HAS THE RIGHT TO:
– place links to other Internet sites and resources for sale of goods and the provision of services by third parties, including links pointing to other websites;
– send newsletters to the User for which the User has subscribed;
– collect and use information about its Users, which may include name, middle name, surname, address, profession, gender, age group, telephone, e-mail address for correspondence and any other information provided by the User, being entered or provides upon requesting, receiving or using the services of the company, participating in promotions, raffles, and competitions, filling in questionnaires, forms and more. The “Distributor of Little Giant” LTD will use this data in strict compliance with GDPR.
You can learn more about the GDPR here https://www.eugdpr.org/
5. PURCHASE CONSENT
The beginning of the commercial relationship between the customer and the “Distributor of Little Giant” LTD begins when an order is sent by the consumer: after filling in the required personal or company data, agreeing to the general terms and conditions for the purchase and sale of goods and/or services from the “Distributor of Little Giant” LTD through the online store at www.littlegiantladder.eu.
6. EXECUTION OF THE ORDER
The execution of the order starts from the moment the order is received. If the order is placed before 14:00 on the day of purchase, it will be processed on the same day and we will further contact you to clarify the availability, delivery methods, and terms.
If the order is placed after 14:00 or on a non-working day for “Distributor of Little Giant” LTD or during off-hours, then its execution will start on the next business day or at the beginning of the next working week. If the price of the products is changed during the period between the submission of the order and the delivery, the customer pays the price of the goods in their final order.
7. CHANGE OR CANCELLATION OF AN ORDER
The customer has the right to change or cancel his order within the time of processing. In case of change/cancellation of the order, the User is not obliged to purchase goods of the same value or goods of the same brand. If an invoice is issued, the invoice is canceled or credit note is created. If the amount of the product/s is already paid, it will be refunded to the consumer. If the goods are received by the consumer and he has canceled the order, the consumer is obliged to return the goods to “Distributor of Little Giant” LTD, as well as to pay the transport costs of the goods in both directions.
“Distributor of Little Giant” LTD takes the responsibility to track the movement of the goods after they are delivered to the courier company. The customer has the right to be informed of the location of the goods, the time remaining until delivery, and the delivery number (if any).
In case of delay of the delivery, due to the courier company fault, “Distributor of Little Giant” LTD is obliged to notify the user, as soon as a delay signal by the courier company arrives. All shipments are insured for the full declared product value and in case of loss by the courier company “Distributor of Little Giant” LTD is obliged to resend the shipment.
The customer receives the requested goods at the specified delivery address, or from the nearest office of the courier company. At the time of delivery, the customer receives the goods with a guarantee card (if the goods purchased have a guarantee). The delivery time for the ordered goods/services is 48 hours in working days from the date of payment, in case the product/service is available. If the desired product is not available and/or has other express delivery terms, the consumer will be notified when the order is received, for the term of the possible delivery.
Delivery price information has been published on www.littlegiantladder.eu.
10. ORDER CANCELLATION
The customer has the right to withdraw from the contract and return the goods within thirty working days from the moment of receiving them. This date is mentioned in the documentation of the courier company with which the “Distributor of Little Giant” LTD works. The customer is obliged to pay the delivery of the goods back to the address specified by the “Distributor of Little Giant” LTD. The goods must be in a good commercial appearance. There should not be visible scratches or deformations on the surfaces of the goods. The packaging, the documentation and everything accompanying the product also should be returned. According to the LPC Article 55 (6) the “Distributor of Little Giant” LTD is obliged to restore the customer the full purchase value of the goods, not later than 30 days from the date on which the customer exercised his right to withdraw from the contract.
Claims regarding goods purchased by “Distributor of Little Giant” LTD shall be accepted if they are made on time, within fourteen working days from purchase. The company takes responsibility to enter them in the relevant register following Article 127 (2) of the LPP. Only claims on goods that are in good commercial appearance are accepted: no missing packaging or documentation, no visible scratches on the surfaces of the products, no missing components of the goods.
12. SAFETY INSTRUCTIONS
Before using any item, the user is obliged to read the specific conditions for the safe operation with the product which is attached to the product. In case of their non-compliance, “Distributor of Little Giant” LTD takes no responsibility for damages and breach of warranty due to improper use of a product purchased from the online store.
The warranty is valid subject to the conditions of the product use concerned and does not cover problems caused intentionally and/or by the fault of the customer.
The warranty of the goods and services offered by the e-shop of “Distributor of Little Giant” LTD is under the warranty period provided by the manufacturer.
14. DISPUTE RESOLUTION
In the event of a dispute, the client/user may refer the dispute for consideration directly to the seller by telephone, e-mail, feedback form and correspondence address specified in these Terms and Conditions. In case that the parties do not reach an agreement and the dispute is not resolved in this way, the dispute may be referred to the competent alternative dispute resolution institution (ADR) for settlement, in which case the merchant shall provide to the customer information in paper or other durable formats, the website address of the relevant ADR entities, indicating whether to use them.
According to paragraph 181n, subparagraph 1 and 2 of the PCA and approved by the Minister of Economy, list of the institutions for alternative settlement of consumer disputes, the institution for alternative settlement of the dispute, in whose scope the current e-commerce shop falls and to which the merchant is committed participating in General Conciliation Commission is the Consumer Protection Commission Burgas city, Burgas area.
For online dispute resolution, You can use the EU’s online dispute resolution platform (ODR platform), which offers consumers and traders within the EU the opportunity to reach an out-of-court settlement of disputes arising from online purchases. This platform is an easy and interactive website that is free and accessible in all official EU languages. Using the ODR platform, the consumer and the trader can find the appropriate dispute resolution institution to refer the dispute to and resolve their complaint. The ODR platform is available here: http://ec.europa.eu/odr.
The General Terms and Conditions may be changed unilaterally by “Distributor of Little Giant” LTD, which, after making the changes, is obliged to notify the User by posting a notice on the website prominently. Changes in the General Terms and Conditions do not affect the relations between the User and the “Distributor of Little Giant” LTD, which have been valid before the request of purchase.
For unsettled disputes, the current low legislation of the Republic of Bulgaria will be applied.