Dostava in vračilo
Stranka prejme zahtevano blago na navedenem naslovu za dostavo ali v najbližji poslovalnici kurirske družbe. Kupec ob dostavi prejme blago z garancijsko kartico (če ima kupljeno blago garancijo). Rok dobave naročenega blaga/storitev je 10 delovnih dni od datuma plačila, če je izdelek/storitev na voljo. Če želeni izdelek ni na voljo in/ali ima druge pogoje za ekspresno dostavo, bo potrošnik ob prejemu naročila obveščen o roku možne dostave.
Informacije o ceni dostave so objavljene na spletni strani www.littlegiantladder.eu.
PREKLIC NAROČILA
The customer has the right to withdraw from the contract and return the goods within thirty working days from the moment of receiving them. This date is mentioned in the documentation of the courier company with which the “VENTA TRADE” LTD works. The customer is obliged to pay the delivery of the goods back to the address specified by the “VENTA TRADE” LTD. The goods must be in a good commercial appearance. There should not be visible scratches or deformations on the surfaces of the goods. The packaging, the documentation and everything accompanying the product also should be returned. According to the LPC Article 55 (6) the “VENTA TRADE” LTD is obliged to restore the customer the full purchase value of the goods, not later than 30 days from the date on which the customer exercised his right to withdraw from the contract.
PRITOŽBE
Claims regarding goods purchased by “VENTA TRADE” LTD shall be accepted if they are made on time, within fourteen working days from purchase. The company takes responsibility to enter them in the relevant register following Article 127 (2) of the LPP. Only claims on goods that are in good commercial appearance are accepted: no missing packaging or documentation, no visible scratches on the surfaces of the products, no missing components of the goods.
VARNOSTNA NAVODILA
Before using any item, the user is obliged to read the specific conditions for the safe operation with the product which is attached to the product. In case of their non-compliance, “VENTA TRADE” LTD takes no responsibility for damages and breach of warranty due to improper use of a product purchased from the online store.
GARANCIJA
Garancija je veljavna pod pogoji uporabe zadevnega izdelka in ne zajema težav, ki so nastale namerno in/ali po krivdi stranke.
The warranty of the goods and services offered by the e-shop of “VENTA TRADE” LTD is under the warranty period provided by the manufacturer.
REŠEVANJE SPOROV
V primeru spora lahko stranka/uporabnik spor predloži v obravnavo neposredno prodajalcu po telefonu, elektronski pošti, prek obrazca za povratne informacije in korespondenčnega naslova, določenega v teh pogojih. Če stranki ne dosežeta dogovora in se spor ne reši na ta način, se lahko spor predloži v reševanje pristojni instituciji za alternativno reševanje sporov (ARS); v tem primeru trgovec stranki zagotovi informacije v papirni ali drugi trajni obliki, spletni naslov ustreznih subjektov ARS in navede, ali jih bo uporabila.
V skladu z odstavkom 181n, pododstavek 1 in 2 PCA in odobril minister za gospodarstvo, seznam institucij za alternativno reševanje potrošniških sporov, institucija za alternativno reševanje sporov, v katerega področje spada trenutna e-trgovina trgovina in ki je trgovec zavezan sodeluje v Splošni spravni komisiji je Komisija za varstvo potrošnikov Burgas mesto, Burgas območje.
Za spletno reševanje sporov lahko uporabite platformo EU za spletno reševanje sporov (platforma ODR), ki potrošnikom in trgovcem v EU ponuja možnost izvensodne rešitve sporov, ki nastanejo pri spletnih nakupih. Ta platforma je enostavno in interaktivno spletno mesto, ki je brezplačno in dostopno v vseh uradnih jezikih EU. Prek platforme ODR lahko potrošnik in trgovec poiščeta ustrezno institucijo za reševanje sporov, na katero lahko naslovita spor in rešita svojo pritožbo. Platforma ODR je na voljo tukaj: http://ec.europa.eu/odr.
The General Terms and Conditions may be changed unilaterally by “VENTA TRADE” LTD, which, after making the changes, is obliged to notify the User by posting a notice on the website prominently. Changes in the General Terms and Conditions do not affect the relations between the User and the “VENTA TRADE” LTD, which have been valid before the request of purchase.
Za nerešene spore se bo uporabljala veljavna zakonodaja Republike Bolgarije o nizkih zneskih.
Več informacij o pravilih družbe najdete na strani s pogoji in določili.